At Cheap Fishing Shop, we stand behind the quality of our fishing gear and apparel. We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process.

Key Points About Our Policy

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with tags attached
  • Refund Method: Original payment method
  • Processing Time: 3-5 business days after we receive your return
  • Shipping Costs: Customer pays return shipping (except for defective/wrong items)

How to Initiate a Return or Exchange

Step 1: Contact Us Within 15 Days

Email our customer service team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return/exchange
  • Whether you want a refund or exchange

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Cheap Fishing Shop Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Item(s) to return: [Product Name(s)]
Reason: [Please specify – wrong size, defective, changed mind, etc.]
Request: [Refund/Exchange for (specify product/size if exchanging)]

Please let me know the next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Wait for Approval & Instructions

We’ll respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and shipping instructions. Do not send items back without an RMA number as we won’t be able to process your return.

Step 3: Package & Ship Your Return

Securely package the item(s) in their original packaging with all tags attached. Include a copy of your order confirmation or packing slip. Ship to:

Cheap Fishing Shop Returns
4368 Agriculture Lane
Miami, FL 33141
USA

Step 4: Refund or Exchange Processing

Once we receive and inspect your return:

  • Refunds: Processed within 3-5 business days. The refund will be issued to your original payment method. Credit card refunds typically appear in 5-10 business days depending on your bank.
  • Exchanges: We’ll ship your replacement item within 1-2 business days after receiving your return.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless defective:

  • Fishing gloves
  • Gaiters
  • Hats & beanies
  • Used tools & equipment

Special Cases

Defective or Wrong Items

If you receive a defective item or the wrong product, contact us immediately. We’ll cover return shipping costs and expedite your replacement or refund.

International Returns

Customers outside the U.S. are responsible for any customs fees, taxes, or duties associated with returns. We recommend using a trackable shipping method as we cannot be responsible for items lost in transit.

Questions?

If you have any questions about our returns policy, don’t hesitate to contact our friendly customer service team at [email protected]. We’re here to help you get the most out of your fishing gear!

Last updated: June 2023